Lourdes Yap, nutrition food services worker

Creating an inclusive and supportive workplace starts with individuals who are willing to stand up for others, foster a sense of belonging and ensure every voice is heard. Nutrition and food services worker, Lourdes Yap, regularly focuses on those without a voice or those who feel isolated. When employees feel safe, valued and empowered, they can contribute fully to their teams and communities.

She welcomes new employees with warmth and encouragement, making sure they feel comfortable and included from day one. Many new team members arrive feeling shy or uncertain, but with Lourdes' guidance and kindness, they quickly find confidence and connection. She takes the time to share her knowledge, ensuring that everyone, regardless of background, has the support they need to succeed.

Lourdes actively advocates for those who struggle to speak up for themselves. If a colleague is facing a challenge or an issue, Lourdes is there to listen, support and to try to get concerns addressed fairly. She has accompanied coworkers to meet leaders, supporting them in difficult times so they are comfortable sharing what is going on in order to find a solution.

Sometimes Lourdes works as a chef and its part of her duties o direct other workers. She assigns work equally so everyone will do their job happily.

Through her courage, advocacy and unwavering dedication to others, Lourdes strengthens the Youville Home community.