Laila Perez, support worker

Creating a positive and supportive environment requires teamwork, initiative and a willingness to go beyond the expected. Laila Perez a support worker at Youville Home jumps in when she sees something that needs to be done whether for a colleague, resident or family member. Whether washing unit fridges, assisting with nutrition and food services or keeping common areas tidy, she does her job with her heart.

Her willingness to step in and support others makes her an invaluable team member. When staff shortages arise, she readily takes on additional responsibilities, ensuring that operations continue smoothly. She also takes time to help families, offering a kind and supportive presence as they navigate their loved one’s care. Her actions, though often behind the scenes, have a lasting impact on staff, residents and visitors alike.

With more than 25 years of experience at Youville Home, Laila generously shares her knowledge with new employees, helping them feel confident and prepared in their roles. She leads by example, fostering a culture of teamwork and service.

Through her dedication, kindness and collaborative spirit, Laila proves that even the smallest acts of service can make a meaningful difference.