Unit 1 - Willow Lane Staff

Unit 1 Willow Lane staff (licensed practical nurses, assistant head nurses, health care aides)

At Youville Home, the Unit 1 Willow Lane staff team has built a culture where integrity is the foundation of everything they do. Their collective commitment to accountability, honesty and ethical care fosters trust among colleagues, residents and families.

This team takes full responsibility for their words and actions, never shifting blame or avoiding difficult conversations. They openly acknowledge challenges, work together to find solutions and learn from their mistakes. By owning their decisions and embracing feedback, they continuously improve their care, not just for their own growth but for the benefit of their residents and the entire site.

Beyond personal accountability, the team actively prioritizes self-awareness and self-care, recognizing that they must be at their best to provide high-quality service. They support one another in managing workloads, encourage open discussions about burnout and seek guidance when needed. Their ability to balance professional excellence with personal well-being creates a stronger, more resilient care team.

Their integrity is most evident in the way they handle ethical conflicts. They listen with respect, speak up when fairness is at stake and navigate difficult situations with professionalism. Their ability to address concerns before they escalate reinforces trust and strengthens relationships within the community.

Through their honesty, accountability, open communication and commitment to quality care, the Unit 1 Willow Lane staff embodies integrity in action.