Francisco Dela Cruz, health care aide

Creating a sense of dignity and belonging is essential in a supportive living home, where residents deserve to feel heard, valued and in control of their daily lives. Through small yet meaningful actions, health care aide Francisco Dela Cruz, ensures every individual experiences care rooted in respect and kindness.

At St. Teresa Place, Francisco empowers residents by offering choices in their meals, routines and activities, fostering a sense of autonomy that enhances their well-being. His attention to privacy — knocking before entering, ensuring doors are closed during care and addressing residents by their preferred names — demonstrates a deep commitment to preserving their dignity. His multiple nominations for the rock star program, where residents recognize staff for exceptional care, reflect the lasting impact of his respectful approach.

Beyond his work with residents, Francisco fosters a positive and inclusive workplace culture. By investing in his colleagues' success and helping them grow, Francisco helps create a culture of mutual respect, trust and teamwork.

His compassion is especially evident in moments of grief. When a resident mourned the loss of her daughter by suicide, Francisco sat beside her and simply held her hand, a quiet but powerful act of human connection. His presence reassured her that she was not alone, reinforcing that emotional well-being is just as important as physical health.

Francisco's impact at St. Teresa Place is clear, fostering respect, empathy, and a sense of belonging for residents and staff alike.