Lisa Steffes, health care aide

Providing exceptional care means recognizing each individual’s unique needs, values and experiences. It requires patience, attentiveness and a willingness to go beyond routine tasks. Health care aide Lisa Steffes actively listens to what others say and shares her own experiences to help build connections.

Lisa takes the time to connect with residents, listening carefully and responding with kindness. Whether assisting someone who is confused in the hallway or comforting a resident who has lost someone they care about, she approaches each situation with patience and understanding. Her ability to make meaningful connections creates a sense of trust and security for those in her care.

Her dedication to dignity and personal choice is evident in the small but significant ways she supports others. She advocated to have a sign placed on a resident’s door to prevent interruptions during prayer and quietly assists when immediate care is needed during mass. She learns each resident’s preferences, ensuring they receive small comforts, like a cup of tea at the same time every day. When routines change unexpectedly, she is quick to respond, knowing that even subtle shifts can indicate a need for extra care.

Through her attentiveness and unwavering kindness, Lisa fosters a culture of respect at Youville Home. Her commitment to honouring each person’s individuality and treating them with dignity makes them feel valued.