Nicole Matters, charge nurse

Streamlining processes, being approachable and striving to understand a situation from everyone’s point of view is how Nicole Matters, a charge nurse, creates a workplace where everyone feels valued. She is a leader who ensures every voice is acknowledged and every individual is treated with dignity. When respect is at the core of every interaction, teams thrive, and patient care reaches new heights.

Whether assisting patients who need extra help with preoperative instructions, mentoring colleagues or streamlining processes across departments, Nicole approaches each task with kindness and professionalism. Her ability to listen and find solutions strengthens teamwork and enhances the patient experience.

Nicole’s leadership was instrumental in implementing pre-operative gastric ultrasounds, ensuring that staff, physicians and departments knew what to do. By fostering open communication, she helped create a seamless process that improved efficiency and patient care. Nicole also played a vital role in Connect Care implementation, offering tailored support to colleagues struggling with the transition working to make they felt encouraged and supported.

Beyond her clinical responsibilities, Nicole fosters a culture of camaraderie and positivity. She introduced fun Fridays to bring teams together, reinforcing a sense of unity and respect among staff. Even during high-stress situations, such as booking in other hospitals during a recent water event, she remains a pillar of support for her colleagues.

Through her compassion, leadership and unwavering commitment to fairness, Nicole creates a workplace where respect lives every day.