Madrede Miles, licensed practical nurse supervisor

Using resources wisely while delivering exceptional hospice care, Madrede Miles plays a critical role in maintaining the smooth operation of Dulcina Hospice. She is dedicated, creative and has a deep commitment to service. Her thoughtful leadership, efficiency and innovation have a lasting impact on both patients and staff.

Madrede goes beyond her daily responsibilities by organizing workspaces, ensuring supplies are available and overseeing essential equipment needs. Her proactive approach keeps the hospice running efficiently, allowing staff to focus on providing compassionate resident-centred care.

Her leadership extends to fostering a culture of safety and best practices. As a trainer for It's Your Move, she helps prevent workplace injuries. Her work supporting infection prevention and control ensures that physicians, nurses and staff follow the highest hygiene standards. She provides just-in-time education and conducts hand hygiene audits, reinforcing essential protocols with a supportive and encouraging approach.

She also demonstrates exceptional problem-solving skills when addressing the complex needs of hospice residents. From managing intricate wound care to adapting equipment for comfort, she finds creative solutions that enhance patient well-being. She never settles for standard approaches, instead using her deep expertise to develop innovative techniques that improve quality of life.

Madrede ensures hospice residents receive the highest standard of care while promoting a workplace culture of responsibility and excellence. She is able to balance stewardship with compassionate care.