Andrea Carter, administrative assistant

Some people have a natural gift for uplifting others, creating a sense of belonging and support wherever they go. Andrea Carter is one of those people. Whether celebrating a colleague’s success or offering comfort in difficult moments, she is fully present, making those around her feel valued and heard. Her kindness, empathy, and unwavering support foster an environment where people know they are not alone.

When faced with the unexpected departure of her manager, Andrea, administrative assistant for communications, didn’t hesitate to step up. She embraced the added responsibilities with grace, ensuring that both her team and clients continued to receive the care and attention they needed. Rather than being overwhelmed by the increased workload, she became a steady source of encouragement, reinforcing a culture of trust and resilience. Her ability to navigate stress while uplifting those around her has had a profound impact on her department and beyond.

Andrea is not only an exceptional listener but also a communicator of hope. She creates space for others to share their concerns and responds with understanding and encouragement. Even in high-pressure situations, she instills confidence in her colleagues, helping them see challenges as opportunities for growth.

Recognizing when others are struggling, Andrea steps in with quiet but powerful acts of kindness — whether it’s checking in on a colleague, offering words of reassurance, or simply being a steady presence. She treats every person with dignity and respect, ensuring that no one feels overlooked.

Her influence extends far beyond her immediate team, shaping the culture of the entire Covenant family. Through her actions, she fosters an atmosphere of unity, care and trust, ensuring that both colleagues and clients feel supported and valued. Andrea doesn’t just demonstrate empathy and kindness; she inspires it in others.